Return Policy
Easy Returns
At AERØ SOLE, we believe in ensuring that our customers are satisfied with their purchases. If you are not completely happy with your shoes, you can return them within 30 days, as long as they are unworn and in their original packaging. To initiate a return, please visit our website and follow the guidelines for a hassle-free experience. We strive to make your shopping experience as enjoyable and risk-free as possible.
Seek a Refund
If you have received a damaged or incorrect item, please contact our customer service team within 7 days of receipt. We will arrange for an exchange or refund at no additional cost. To expedite the process, kindly have your order number and relevant details on hand. Customer satisfaction is our priority, and we are committed to resolving your issues promptly and efficiently.
Refund Processing Timeline
Refunds typically process within 5-7 business days after we receive your returned item. Please allow some time for the transaction to reflect in your account depending on your bank's processing time.
Sole Select
Customers who keep their shoes beyond a 14-day return period automatically accept the purchase and receive +14 bonus SoleSelect points as a sustainability reward. These points are issued because avoiding returns helps reduce packaging waste and carbon impact from reverse logistics.